Online Betting: Portal da Queixa implements customer support functionality – COMUNICAR-se

Helping shoppers to decide on the very best on-line bookmakers, offering entry to info on this matter is the objective of the brand new service launched by Portal da Queixa: “Portugal’s Top Authors“. Now accessible for dialogue on the platform, the answer focuses on prevention and goals to assist bettors to play extra sensibly and safely, to keep away from unhealthy conditions.

A 2015 legislative change turned Portugal right into a secure marketplace for on-line gaming corporations. In a rustic that has Olympic, worldwide and European champions in numerous varieties, on-line betting has every little thing to do with it and there are a number of sorts working within the nation. However, as in any enterprise, there are good and dependable corporations and others that it’s best to keep away from.

Knowing this and growing the variety of on-line gaming platforms, – a lot of that are unlawful and which have harmed shoppers for 1000’s of euros -, the Portal da complaints determined to deal with stopping and serving to gamblers to play extra consciously and safely, launching a brand new service on the location: “Top Managed Betting Houses in Portugal”.

In this new spaceConsumers have entry to info that helps them higher perceive the problems and the function of the legislation within the Internet betting market, in addition to discover solutions to the details that can assist guarantee the selection of the “finest” Internet bookmaker on this planet.

In addition to the primary rule: to be the very best, they should be licensed writers – licensed by the Gaming Regulation and Inspection Service (SRIJ) -, Portal da Comlaint shares on the platform among the components that may have an effect on the buyer’s resolution when selecting to guess: numerous sports activities markets; instruments resembling money out and dwell stream; variety of fee strategies; ease of communication with customer support; missions or challenges with bonuses or free bets with worldwide popularity and fame.

Warning: Illegal on-line casinos

According to the SRIJ report, greater than 100 unlawful on line casino websites had been closed in 2021. Online casinos generate some huge cash in Portugal, nonetheless, they can’t fully get rid of the illegality of different platforms.

Various complaints come to the Complaints Portal associated to the sub-part “Unregulated Online Casinos and Bookkeepers”. About 48% of complaints to unlawful on-line casinos describe difficulties in amassing costs, with vital losses for shoppers.

This can also be the aim of the brand new functionality: to keep away from unhealthy experiences, to advertise extra data on the topic and to offer info that enables shoppers to decide on bookmakers with the very best service.

“This improve, which can also be growing, has made playing harder. It is not sufficient to know who the bookies are on-line, the bettor desires to know who the very best bookies are in Portugal. “, exhibits the Complaints Portal on the platform.

About the Complaints Portal and Consumers Trust:

Oh Complaints Portal is a world communication channel between shoppers and types that was created in June 2009. Today, it’s like the principle social community for shoppers in Portugal, being a rustic well-known for meals and a nicely-recognized market.

The growth and consolidation of the platform in Portugal allowed it to realize new areas and international locations of the mission within the markets and France (This is a declare), Spain (The Book of Quejas) and South Africa (Complaints Book), by means of the institution of its worldwide model: Consumers Trust.



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