The Complaints Portal introduces functionality to support online betting customers

The reply lies in prevention and protected play

Helping customers select the most effective online bookmakers, offering entry to info on this matter is the aim of the brand new venture launched by Portal da Queixa: “TOP Regulated Betting Houses in Portugal”. Now accessible for dialogue on the platform, the answer focuses on prevention and goals to assist bettors to play extra sensibly and safely, to keep away from dangerous conditions.

A 2015 legislative change turned Portugal right into a steady marketplace for online gaming corporations. In a rustic that has Olympic, worldwide and European champions in numerous varieties, online betting has every little thing to do with it and there are a number of varieties working within the nation. However, as in any enterprise, there are good and dependable corporations and others that you must keep away from.

Knowing this and growing the variety of online gaming platforms, – lots of that are unlawful and which have harmed customers for hundreds of euros -, the Portal da complaints determined to deal with stopping and serving to gamblers to play consciously and safely, establishing a brand new service on the location: “House TOP Managed Betting in Portugal”.

In this new space, customers have entry to info that helps them higher perceive the developments and operations of the online betting market, in addition to discover solutions concerning the strategies that may assist to guarantee the selection of the “good” bookmaker. on the Internet.

In addition to the primary rule: to be the most effective, they have to be licensed bookmakers – licensed by the Gaming Regulation and Inspection Service (SRIJ) -, Portal da Queixa shares on the platform among the components that may weigh within the purchaser’s choice when he decides to guess: the number of sports activities markets; instruments comparable to money out and reside stream; range of fee strategies; ease of communication with buyer support; missions or challenges with bonuses or free bets with worldwide repute and fame.

Warning: Illegal online casinos

According to the SRIJ report, greater than 100 unlawful on line casino websites had been closed in 2021. Online casinos generate some huge cash in Portugal, nonetheless, they can not utterly get rid of the illegality of different platforms.

Numerous complaints come to the Complaints Portal relating to the sub-category “Unregulated Online Casinos and Bookkeepers”. About 48% of complaints to unlawful online casinos describe difficulties in accumulating costs, with important losses for customers.

This can be the aim of the brand new functionality: to keep away from dangerous experiences, to promote extra information on the topic and to present info that enables customers to select bookmakers with the most effective service.

“This improve, which can be growing, has made playing harder. It just isn’t sufficient to know who’re the bookmakers online, the bettor desires to know who’re the most effective bookmakers in Portugal. ”, exhibits Portal da Queixa on the platform.

About the Complaints Portal and Consumers Trust:

Portal da Queixa is a world platform for communication between customers and types that was created in June 2009. Today, it’s at the most effective of the Internet for customers in Portugal, being a nationwide sector when it comes to meals and a widely known market. .

The development and integration of the platform in Portugal allowed it to obtain new areas and the launch of the service in markets comparable to France (Réclame Ici), Spain (Libro de Quejas) and South Africa (Book complaints), by means of the launch of its worldwide model: Consumers Trust.

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